F.A.Q.

WHO ARE WE? 

It all started with an obsession with the cycle of life and death.

 

1. Shipping & Delivery

 

• Q: How long does shipping take?

• A: Standard shipping within the United States typically takes 3-4 business days.

• Q: How much does shipping cost?

• A: We offer a flat rate for standard shipping within the U.S.

• Q: Do you ship internationally?

• A: Currently, we only ship within the United States, but we’re working on expanding!

 

2. Orders & Payment

 

• Q: What payment methods do you accept?

• A: We accept major credit cards, PayPal, and other secure payment options available at checkout.

• Q: Can I cancel or change my order after it’s placed?

• A: Orders can be modified or canceled within [specify time frame, e.g., 24 hours] of placing them. Please contact us as soon as possible.

• Q: Will I get a tracking number for my order?

• A: Yes, once your order is shipped, we’ll email you a tracking number so you can follow its journey.

 

3. Returns & Exchanges

 

• Q: What is your return policy?

• A: We accept returns for unworn and undamaged items within [X] days of delivery. Please note that custom fingerboards are non-refundable.

• Q: How do I initiate a return or exchange?

• A: Contact us through our [email/contact form] with your order number and details, and we’ll guide you through the process.

 

4. Product Information

 

• Q: What are your fingerboards made of?

• A: Our fingerboards are crafted from high-quality, exotically sourced wood with a medium concave for a premium experience.

• Q: What sizes do your clothing items come in?

• A: Hoodies are available in sizes S-XXL, and tees in sizes S-XL. Check our sizing guide for more information.

 

5. General Questions

 

• Q: How can I contact you if I have more questions?

• A: You can reach us through our [Contact Us page/email] or DM us on our social media accounts for a quick response.